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FAQS

ANSWERS TO SOME OF OUR MOST FREQUENTLY
ASKED QUESTIONS

Two indoor wicker chairs in front of a window with a pouf between them.
An aerial shot of the river and the Old Mill in downtown Bend, OR at sunset.
An a-frame cabin in the snow.

HOW DO I SCHEDULE A SHOOT?

The best way to schedule a shoot is using our online order form (link below). From there you can see all of our product offerings as well as exactly what price points you would be at for each one. You can also download our very own app from your app store on your smartphone and order from there too!

WHAT IF I DON'T SEE THE TIME I NEED ONLINE?

This happens often and we are happy to try and accommodate. We ask that you email kaleb@rileyvisuals.org and we will do our bet to help you out!

HOW FAR OUT ARE YOU BOOKED?

Thankfully we have a full team here at Riley Visuals! This helps alleviate the issue of being booked out too far in advance. We can usually schedule the week off. However, summer months can get busy so to ensure securing the time you want, we encourage you to plan 2 weeks ahead during peak summer months.

WHAT IF I NEED TO RESCHEDULE OR CANCEL?

Real estate is a fast moving business and many unforeseen obstacles get in our way. From movers, stagers and cleaners, we get it! All appointments can be rescheduled or cancelled on your account or through the Riley Visuals App. We ask that you try and cancel prior to 24 hours before your appointment so we have time to book that slot for others who may need it. Thank you! 

WHAT IS THE TURNAROUND TIME ON CONTENT?

Next day by 10am! Real estate moves fast. We move faster! This is our golden standard and aim to meet this deadline everytime. Some listings require more work than others but we will always let you know if we wont be able to meet this deadline.

HOW DO I DOWNLOAD MY CONTENT?

Once your content is finished, you will receive an email letting you know the work is done. That email will aslo have a link to your download center. We do require payment prior to download. Once the order has been paid for, your content will become downloadable.

WHAT IF I HAVE A UNIQUE PROJECT IDEA?

We love unique projects! If you have an idea that you don’t see on our order form, please reach out to kaleb@rileyvisuals.org and we would be happy to chat through it with you.

DON'T SEE YOUR QUESTION LISTED HERE? REACH OUT!

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